Here's a brief overview of the tasks and responsibilities you'll be able to do:Create trouble records and service requests, update them and follow up until they are resolved; Provide technical support to users online, by phone, and in person; Use remote control tools to troubleshoot incidents; Route incidentsand requests to the appropriate teams when required; Apply escalation procedures and ensure service levels are met; Follow up on requests to ensure quick resolution of incidents; Maintain incident records and knowledge base in management tools; Administer useraccounts, print queues, directories and user files; Manage email groups,



reset passwords and use content filtering tools; Provide technical support for applications used by the organization; Contribute to the development and updating of the information technology department's policies and procedures.The profile you are looking for is as follows:Hold a diploma or certificate in computer systems or equivalent training; Have between three (3) and five (5) years of experience in IT support in a service desk; Demonstrate experience in a Microsoft environment; Have experiencein level 1 and 2 technical support; Demonstrate excellent interpersonal skills and provide quality customer service; This position requires fluency in French and English for daily tasks, understanding documentation, and qualified communication with customers, suppliers, and colleagues across Canada.French and English language skills are essential, both oral and written.

📌 Microsoft Support Technician (Montreal)
🏢 COFOMO
📍 Montreal