R10100792 Care Coordinator (Open)Location:Mississauga, ON - Creditview Rd (VA HO) - Support functionsAt Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and cooperative medicine.Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?How will you CONTRIBUTE and GROW?The Care Coordinator (CC) provides customer service by answering incoming calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the patient file. The incumbent will carry out all responsibilities while promoting Vital Aire's safety and quality practices.Answering large volume of calls in a timely mannerIdentify customer needs, clarify information, research issues and provide resolutionsCreates and updates customer fi les for Customer Management and scheduling systemsMaintains client confi dence and protects VitalAire operations by keeping information confi dentialMaintains integrity of client fi le information by documenting both written and verbal correspondenceBuild and maintain professional relationships with clients, referral sources, hospitals,



funding agencies and internal customersResponds to Sleep health and Oxygen customer service inquiries providing appropriate solution or recommendationHandling customer complaints; receiving and reportingincidentsTroubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary elevate calls to designated Respiratory Therapist (RT)Conduct outbounds calls as required to complete or update client fi leMaintain knowledge of products, services and policiesSupporting the business to conduct inbound and outbound sales calls to prospective clients, qualifying leads and driving business growthConsistently meet and exceed defi ned key performance indicators (KPIs) to drive team success and achieve core business objectivesPerforms other Customer Service related activities as requiredAre you a MATCH?High School DiplomaBackground or experience in Customer Service/Medical Office preferredGoogle Docs, Sheets, Gmail applications and Microsoft applicationsKeyboarding Skills (+45 wpm)Strong experience with data managementMarketing and Sales skills are an assetShould be fluent in written and Oral (french & English)Additional InformationAccommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

📌 Care Coordinator (Mississauga)
🏢 Air Liquide
📍 Mississauga