Job DescriptionPosted Thursday, August 6, 2026 at 4:00 AMGreat Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.ROLE OF AN FRONT DESK PERSONFront Desk Person Role OverviewThe Front Desk role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Front Desk person is a strong sales driver, profit focused and people oriented.This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.SkillsA Front Desk Person should possess strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests.Responsibilities/AccountabilitiesThe Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.The Front Desk Person's responsibility will include but not limited to the following:RevenueOwner ManagementOutstanding Balances – Performs and records Fee collection calls and emails and provides update notes in system.Fee processing – Processing fee payments for ownersOwner Maintenance Jobs Add work orders for owners and rentals and resort owned propertySlip fees – collection of monies dueOccupancy Agreements - collects Occupancy Agreements to ensure all current owners have current years' Occupancy Agreement in their Owner's fileInsurance - collection of Insurance proof for current year in their Owner's fileHydro Billing – track hydro deposits and bill out hydro every September. Complete final reads and collection when trailers are removed from park.Rental managementFull payment –Collection of full payment taken upon arrivalCheck In –Pre-arrival activitiesHousekeeping management – pre-arrival cottage check by Front Desk Person,



assigning housekeeping team to clean upon check outAdd on servicesEnsure all vacation guests are offered pontoon boat cruises, fishing boats and other chargeable services.Services are booked as Maintenance JobPayment is taken at the time of bookingMaintenance job is printed as receiptArrange winterization with outside contractor and ensure contract is signed. Mark all units on a map for contractor. Make sure keys are given and returned. Email all customers to inform then when winterization is completed and if any issues arose.Extended Stay promotion – Advise Rental guest day before checking out they have opportunity to stay an additional day or more at a discounted rateBook now for next year promotion at discounted rateCheck OutOutstanding Balances ––Ensure no outstanding balance on filePost Check outEnsure cleaning assignment made for the vacant unitConcessionsSuggestive sell pontoon boat cruises, fishing boats, bike rental, pay for services, food/drink items or merchandise to owners, contractors and vacation guests,Process fishing and hunting license if applicablePROPERTYThe Front Desk Person must strive to support a secure, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required below.Welcome Centre Cleaning – Entrance, interior, washrooms, signageSignage updated to promote add on servicesComplete Incident Report for any safety related occurrence or safety hazard or potential safety concernKeep copy in Incident Report file and ensure a copy to Health & Safety Compliance ManagerADMINISTRATIONThe Front Desk Person is responsible for the accuracy and completion of all resort related administration, paperwork and document requirements including:Daily log book - for things to be done from previous dayPhones – answer calls, answer requests, record messages for other employeesAnswering Machine - Play answering machine for messages from hours Resort closed. Record messages in daily log book for action and assign delegate employee.Cash Register BalanceTraining of new staffVisitor Sign InEnsure all visitors report to Welcome CentreVisitors to Sign in and Sign out upon leaving resortDeliveriesCheck delivery for accuracyNotify department where delivery is to go via radio to teamReports - provide daily, weekly,



monthly activity reports to Operations Manager which reports, howOther dutiesAssist Operations Manager when requestedPEOPLEFront Desk Person possesses propriety, looks, acts and sounds likethe expectation of a Outstanding Blue Resorts EmployeeFront Desk Person wears GBR name tag at all times while on dutyKey Performance IndicatorsThe Front Desk Person's success will be measured by the following key performance indicators:AnnuallyCustomer Satisfaction as per Owner and GuestAttendance of all meetings and training sessions at resortWeek in the Life of an Front Desk PersonThe Front Desk Person schedule is 40 hours per week..The schedule during Pre, Peak and Post resort season is Friday through Tuesday and Wednesday and Thursday off, to accommodate busiest sales and rental demands.SUNDAY to SATURDAYRevenue ManagementOwner Management – as outlined aboveRental management - housekeeping unit checksProperty TasksOperations ManagerMeet with your Operations Manager, who should have the appropriate reports ready for your meeting review including performance information from the previous week:Management Fee revenue invoicing & collectionNovember portion of management fees to be collected by November 30 th and May 1 st portion of management fees must be paid in full prior to May 1 st for recreational cottage owner to have access to the resort with services to remain off until paid in fullReview After sale revenue for previous week and year to dateSlip fee revenue & collectionReview of outstanding balances for Slip fees to be collected prior to May 1 st, # calls made, emails, make personal visits to owner cottage if outstanding and cannot secure payment via calls and email.Rental revenue & collectionReview Check-in occupancy for Friday and the upcoming MondayReview Vacation customer survey rating results from the previous week, work on survey/feedback collection plan for current week including rental units, check-out opportunityReview cleaning checklist completions –Maintenance Jobs – (formerly known as Maintenance Jobs) Chargeable Owner RequestsReview existing chargeable maintenance jobs, are we on schedule, owner invoiced, work completed in systemGreat Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Shamrock Bay Resort Front Desk Agent (Clinton)
🏢 Great Blue Resorts
📍 Clinton