Work Location Type: OnsiteAbout GraingerW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through cutting-edge technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.Grainger.Com.CompensationThe base salary for this role ranges between $61,600 - $84,700, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.This job posting is for an existing vacancy.Position DetailsThe customer program specialist role focuses on enabling day to day sales growth by streamlining operational processes and removing barriers that impact seamless customer transactions. This role supports the effective execution and optimization of customer programs,



helping deliver consistent value, efficiency, and strong customer experience.You WillSupport the setup, maintenance, and day‐to‐day administration of customer programsAssist with account creation, user maintenance, and payment setup in internal systemsHelp ensure customer programs transact accurately across systems and platformsProvide operational support for customer site implementations, installations, and program updatesComplete routine operational activities that reduce administrative workload for Sales teamsCoordinate with Sales, Operations, Supply Chain, and Support teams on program‐related tasksTrack and assist with resolution of common customer issues, escalating as neededMonitor back-orders, discontinued items, and supply interruptions impacting customer programsSupport item setup, part number creation, and updates required for program executionAssist customers with adoption and use of Grainger tools, systems, and programsYou HaveHigh School Diploma/GED required5+ years Background in customer service, operational experience, inside sales experience 2+ years of experience in functions listed above requiredgood communication, customer service,



and interpersonal skillsdemonstrated technical aptitudeRewards and BenefitsOur programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):Medical, dental, vision and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks and more!DEI StatementWe encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.We are proud to be an equal prospect workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

📌 Customer Program Specialist - Can (Wood Buffalo)
🏢 Grainger
📍 Wood Buffalo