About the Role:

The Canadian Museum for Human Rights (CMHR) is centred around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The Manager, IT Operations and Security plays a crucial role in fostering a workplace culture of inclusivity, equity and innovation that is focused on inspiring action. Reporting to the Director, Information Services, this positionis responsible forensuring the streamlined operation of the Information Services/Information Technology (IS/IT) Department in alignment with the organization’s businessobjectives. The Manager will lead in planning, coordinating,directingand designing IT-related activities while providing administrative direction, technicalescalationsand support for daily operational tasks. Key expectations for the Manager include optimizing IT service management processes, driving digital transformation using the M365 platform and prioritizing cybersecurity initiatives. Collaborating with decision makers in various departments, the Manager willbe responsible forcost-effective technology solutions across all organizational aspects. With a focus on enhancing Museum IT security through proactive communication and cooperation, the Manager is expected to be a strong communicator, who brings a cooperative approach to the role. What you'll do:

Leadership

Fosters a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviours. Develops and executes tactics toproactivelysupporttheCMHR’s strategicobjectivesand to prioritize new and emerging issues and opportunities that mayimpactthe organization. Provides mentorship and coaching using performance-driven strategies focused on growth and development. RepresentsInformation Services as a strategic partner for the Museum. Contributes to the development and management of the annual budget for the CMHR’s Information Services department. Promotea culture of continuous improvement and learning. Strategy, Architecture and Planning

LeadsIT department operationaland infrastructure architecture,as well asorganizesand negotiatesthe allocation of IT resources. Collaborateswithpartnersto define business,systemsand architecturerequirements fornew technologyimplementations. Ensuresthe efficientutilizationof IT resources – including personnel and equipment – across theMuseum. Develops and overseesIT management processes,policies, and procedures,



including those for network architecture, standards,purchasingand service provision,whilefinding continuous improvement opportunities. Digital Transformation

Leads and implements the CMHR’s technological evolution, AI and digital initiatives. Integrates cutting-edge technologies into our business processes, driving efficiency, automation and innovation. Works closely with cross-functional teams, identifying opportunities for automation, AI, streamlining workflows and leveraging emerging technologies to enhance customer experiences and operational excellence. Information Management and Security

Developsand implementsinformation security policies,security awarenessprogram,procedures,standardsand guidelines to promote the security and uninterrupted operation of computer-based application systems. Maintainssecurity andestablishesfunctioning controls such as firewalls, intrusiondetectionand prevention systems to protect information and prevent unauthorized access. Leads the development and maintenance of the CMHR’s cyber security, disaster recovery and business continuity plans for the Information Services department. Reviewssystems toidentifypotential security weaknesses, recommendsimprovements to amend vulnerabilities and reportsfindings to the leadership team. Manages the deployment, monitoring, maintenance, development,upgradeand support of all IT systems, including servers, PCs, operating systems, hardware,softwareand peripherals. Oversees the provision of end-user services, including Service Desk and technical support services. Creates andmaintainsthe Museum’s security architecture design. Creates andmaintainsthe Museum’s security awareness training program. What we're looking for:

Post-secondary education at the certificate,diplomaor degree level in Information Technology. Minimum of 5years’ experienceprovidingtechnical support in anenterprise environment and a considerable breath of knowledge and experience as an information security professional. One or more of the followingcertifications:Certified Information Systems Security Professional (CISSP),



ITIL Expert, Certified in Risk and Information Systems Control (CRISC),CompTIA Security+, GIAC Information Security Fundamentals, Microsoft Certified Systems Administrator: Security,GIAC Security Essentials Certification,GIAC Security Leadership Certification,Certified Information Security Manager(CISM),or similar. Commitment to human rights principles, including respect, equity,inclusionand dignity for all, including anti-racism. Demonstratedleadership experience including developing,coachingand mentoringothers. Strongworking knowledge ofinformationsecurity concepts and vulnerabilities,including intrusiondetection systemsandfirewallsystems. Experience with virtualization platforms, shell scripting, hybrid cloud applications, infrastructure operations, containerarchitecture andtechnologies, TCP/IPnetworkingand network systems administration. Solid understanding of backup,replicationand disaster recovery technologies. Solid understanding of standard client/server,enterprise architecture,networking, Microsoft Azure/exchange/tenants, DHCP, firewallsandInternet fundamentals. Exceptional time managementandproblem-solvingskills,with the ability to work under pressure, multi-task and prioritizecompeting demands. Desired Qualifications:

ITIL 4, COBIT or similar IT service management process training. Knowledge of Type 1 hypervisors, enterprise content management systems (e.CMS, DAM),applications management, Virtual/Hardware/Fixed Infrastructure (servers,mainframe, Storage DB),Linux mobileapplicationsand technologies.

Experience in automation and AI initiatives. Experience managing/leading in a unionized environment. Experience working for or providing service to a museum, cultural institution, or similar entity. Ability to communicate in both official languages. Official Language Proficiency:

English Essential, French Non-essential Other:

Adheresto securityprotocols byensuring compliance to policies,proceduresand standards. Participates in required security training sessions (i.e. complete required security training modules). May require crouchinginto tight spaces and some heavy lifting. Will be required to provide 24-hour on-call response. May requirelong periodsat a desk, reading of lengthy documents and time in front of a computer. Conditions of Employment:

Security Screening LevelII–SecretStatus. Child Abuse Registry Check.

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📌 Manager, IT Operations and Security (Winnipeg)
🏢 Canadian Museum for Human Rights
📍 Winnipeg