Help Museums, Archives and Libraries make knowledge accessible to the worldAt Axiell, we develop software and services that help museums, archives, libraries, and cultural institutions manage, preserve, and share culture and knowledge. Our mission is to contribute to more informed, connected, and culturally rich communities.We are now looking for a Product Consultant to join our Professional Services team on a fixed-term contract to cover a temporary absence, with the possibility of extension depending on business needs and future circumstances. This is an excellent opportunity for someone who enjoys combining technology, consulting, customer interaction, and project delivery in an international environment.About the RoleAs a Product Consultant, you will work closely with customers and colleagues to implement and optimize Axiell's collection management solutions. You will act as a trusted advisor throughout the project lifecycle, ensuring customers get maximum value from our products.You will be involved in:Consulting customers on product configuration and best practices- Performing data migration projects, including mappings and specificationsExecuting implementation, configuration, testing, and deployment activitiesCollaborating with Project Managers to ensure projects are delivered on time and within scopeBuilding robust customer relationships through clear communication and high-quality serviceParticipating in project meetings, workshops,



and review sessionsPerforming testing activitiesIdentifying customer needs and opportunities for further solution improvementsWorking with both new and existing customers across the cultural heritage sectorWhat We're Looking ForWe believe you have a technical background combined with a customer-focused mindset.Ideally, you have:Experience working with APIs (REST, GraphQL, SOAP, etc.)Familiarity with testing tools such as PostmanExperience with cloud-based environments, preferably Microsoft AzureAt least 2 years of experience in a customer-facing, service, consulting, or technical support roleTo Thrive in This Role, You Are:Organized and able to manage multiple prioritiesA strong communicator who can engage both technical and non-technical stakeholdersSolution-oriented and proactiveComfortable working independently while being a supportive team playerDetail-oriented with a focus on quality and customer satisfactionWhy Join Axiell?At Axiell, you'll be part of a purpose-driven international company where technology helps preserve and share knowledge, culture, and history.We offer:Meaningful work with customers, making a difference in societyA collaborative and supportive international teamFlexible and hybrid working opportunitiesA culture built on trust, curiosity, and continuous learningThe opportunity to contribute to projects used by museums, archives, and libraries around the worldWe are committed to fair and transparent compensation. The salary range for this position is CAD 75,000-85,000 per year, depending on experience, skills, and qualifications. In addition to a competitive salary, we offer a comprehensive advantages package and opportunities for professional growth and development.

📌 Product Consultant (Toronto)
🏢 Axiell Group
📍 Toronto