Be part of Granum's mission as a Remote Customer Support Specialist. Assist customers through various inquiries, offering solutions and support tailored to their needs.Granum is seeking a proactive Customer Support Specialist (T1) to enhance user interaction within its remote team. Your role will involve troubleshooting SaaS product issues, collaborating with cross-functional teams, and applying your technical skills to improve customer satisfaction. This position promises a fulfilling experience that contributes to both personal and qualified growth.Key Responsibilities:Handle tier 1 customer inquiries through diverse channelsTroubleshoot and resolve technical issues efficientlyElevate bugs and product concerns to appropriate teamsContribute to enriching the knowledge base contentCollaborate with team members for improved supportRequirements:A bachelor's degree or equivalent experienceProven technical support in a SaaS contextQuick learner with problem-solving abilitiesStrong communication and organizational skillsCommitment to providing excellent customer serviceUtilize your skills to make a significant impact on Granum's customer support initiatives!

📌 Granum Remote Customer Support Specialist Role (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Granum
📍 Riviere-des-Prairies—Pointe-aux-Trembles