Drive strategic excellence as EPCOR's Manager of Customer Care Operations based in Edmonton, AB. This full-time role focuses on improving utility customer interactions and team performance.In this critical position, you will lead a team of Service Consultants, shaping how customers experience our services in both regulated and competitive sectors. Your expertise will be vital in aligning performance with EPCOR's broader strategic objectives while enhancing team culture.



Collaborate closely with various business units and ensure that customer care operations are effective and effective.Key Responsibilities:Act as a strategic contributor to customer care initiativesManage and report on performance gaps and improvementsEnhance collaboration with Energy Services managersProvide oversight on contact center operational efficienciesMentor teams to ensure service excellenceRequirements:Degree in operations management or relevant fieldsOver 5 years of experience in the utility sectorEffective leadership track record in customer serviceAbility to analyze complex data for operational insightsExperience with tools such as Genesys and BI dashboardsLead the charge in transformation and make a real impact in customer care operations at EPCOR in Edmonton.

📌 Epcor Manager Of Customer Care Operations (Edmonton)
🏢 EPCOR
📍 Edmonton