Lead cutting-edge operations at Toronto Pearson as Director, Terminal Experience and Groundside Services with GTAA. Focus on creating seamless, customer-centered experiences in a hybrid work model.This role involves leading over 140 professionals to enhance operational excellence and improve service quality across terminals. You will engage in reshaping operational strategies and championing innovations that uplift passenger experiences at Canada's leading airport. Your impact will resonate through diverse teams as you drive performance and resilience in operations.Key Responsibilities:Shape operational vision and create strategic plansMaintain world-class passenger safety and service standardsChampion innovation within operational strategiesDrive process enhancements and digital integrationLead cross-functional emergency preparedness exercisesRequirements:10+ years experience in large-scale operationsProven success in enhancing customer experienceVisionary leadership skills in complex environmentsBachelor's required, Master's preferredAbility to secure Transportation Security ClearanceBring your expertise in operational leadership to GTAA and redefine the travel experience at Toronto Pearson.

📌 Director, Terminal And Groundside Operations Gtaa (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto