Lead DECIEM's Global Customer Happiness Operations as a Senior Manager and redefine exceptional customer service. This hybrid role is perfect for creative leaders ready to drive change.You will spearhead DECIEM's global team, focusing on delivering superior customer service while managing operational metrics from our Toronto office. This managerial role is ideal for leaders who thrive on challenge and are committed to continuous improvement within dynamic teams.Key Responsibilities:Direct the global Customer Happiness strategy across regionsTrack service performance, including resolution timesWork with cross-functional teams to ensure peak efficiencyLead continuous improvement and change management effortsChampion the Quality Assurance program for high service standardsRequirements:Minimum 6 years of management in customer supportExpertise in operational KPIs and forecastingExceptional leadership and coaching abilitiesProven capability in influencing cross-functional teamsStrong ability to analyze data for decision-makingElevate customer experiences and operational excellence as part of DECIEM's leadership team.

📌 Global Manager Of Customer Happiness Operations (Toronto)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto