Join a long-term contract position as a Cisco Voice Engineer, where you will specialize in Calabrio Contact Center solutions and manage critical call center functionalities. Your leadership in voice infrastructure will be key.The role calls for a seasoned professional with extensive experience in Cisco voice infrastructure, particularly in Calabrio solutions and queue management. Ideal candidates will bring advanced skills in UCCX, CUCM, and IVR systems.
You will play a vital role in ensuring the efficient operation of the call center through a focus on workforce optimization and technical problem-solving.Key Responsibilities:Maintain and improve voice infrastructure for call center operationsOversee the Calabrio workforce management systemConfigure Finesse and route call queues effectivelyExecute and manage disaster recovery strategiesLead initiatives for voice infrastructure upgradesRequirements:Minimum 5 years' hands-on experience in Cisco voiceProven support experience in high-stakes call centersCurrent Cisco certifications (CCNA Collaboration or higher)Robust troubleshooting capabilities in queue managementAdvanced knowledge of the Calabrio platformBring your voice engineering expertise to drive efficiency in our call center operations.