Front Desk Person Role OverviewThe Front Desk person is a strong sales driver, profit focused and people oriented.This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.ResponsibilitiesThe Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.The Front Desk Person's responsibility will include but not limited to the following:Owner ManagementFee processing – performing occasional collection calls and processing bi-annual fee payments for ownersManage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.Collect yearly agreements and proof of insurance from ownersRental managementStreamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.Perform guest check in and check outs with exceptional customer service and clarityConcessionsSale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guestsPropertyWelcome Centre Cleaning – Entrance, interior,



washrooms, signageIncident Report managementPerform all opening and closing duties of welcome centreHelp to run owner and rental guest special eventsAdministrationPhones – answer calls, check messages, answer requests, record messages for other employeesMonitor resort emails and draft communications to owners when neededTrain and mentor recent staffEnsure all visitors report to Welcome Centre and sign in and outSkills/RequirementsPrevious experience in high volume customer service role with proven multi-tasking abilitiesExperience processing payments, answering phones, and monitoring emailsExcellent communication skills both internal and externalKnowledgeable of Microsoft office applications including Word, Excel, PDF, and OutlookStrong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervisionMust be available to work weekends and some eveningsWhat's in it for you?Compensation of $19 - $20 / hr depending on experiencePaid lunchesOpportunity to work in a fun, collaborative environmentFlexible scheduleDiverse and inclusive workplace - Be a part of our tight family!Continuous learning and development opportunitiesSocials, birthday celebrations, and employee recognition eventsOngoing coaching, learning, and development opportunities.Internal career growth opportunities.

📌 Front Desk - Lantern Bay Resort (Ottawa)
🏢 Great Blue Resorts
📍 Ottawa