Become a pivotal part of CCTS as a Customer Service Representative, actively shaping customer experiences in the telecommunications sector. This permanent position requires effective bilingual communication.Working for the Commission for Complaints for Telecom-television Services, you'll engage directly with customers, answering inquiries and managing complaints. Ideally, you should have at least one year of experience in customer service, particularly in call center environments. Robust interpersonal skills and sound judgment are essential for handling sensitive cases.Key Responsibilities:Engage customers via live calls and written messagesProvide detailed information regarding complaint handlingReview complaints to align with organizational mandatesUphold confidentiality in all communicationsUtilize MS Office suite for documentation and reportingRequirements:Minimum grade 12 diploma or equivalentAt least one year customer service experienceCompetency in Windows and MS Office toolsExceptional customer service abilities; bilingualism preferredFamiliarity with telecommunications complaints is advantageousSupport consumers effectively and uphold the integrity of telecom services at CCTS.

📌 Full-Time Customer Service Role At Ccts (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Riviere-des-Prairies—Pointe-aux-Trembles