Start your journey with Cozey as a Customer Happiness Expert, specializing in delivering outstanding support across diverse channels! This role focuses on customer interaction and issue resolution.Cozey seeks enthusiastic individuals for a vital role in enhancing customer experiences within the e-commerce sector. As a Customer Happiness Expert, you'll engage directly with customers, becoming a product specialist and a key resource for addressing their needs. This position lays the groundwork for your career, leading to future opportunities in various departments.Key Responsibilities:Interact with customers through email, chat, and phoneBe knowledgeable about Cozey products and promotionsAddress and resolve customer issues quicklyFollow up post-interaction to ensure satisfactionWork with the operations team to manage special requestsRequirements:Minimum one year of experience in customer serviceBilingual proficiency in English and French requiredComfortable using AI and cutting-edge tools in serviceRequired availability from 8AM to 12AM EST, all weekPrevious experience in a contact center a plusHelp shape exceptional customer experiences while growing your career at Cozey!

📌 Customer Happiness Expert At Cozey (Montreal)
🏢 Cozey
📍 Montreal