Full-time, permanentPosition summaryReporting to the program development manager, the program assistant provides administrative and operational support to the Practice Enhancement Program.The program assistant coordinates assessment processes, supports program participants and assessors, manages documentation and databases, and assists with reporting and program tracking. This role works closely with internal teams to ensure timely completion of assessments and related requirements.Duties and responsibilitiesDuties include but are not limited to the following:Assessment coordination and administrationvet and compile eligibility lists of participantsinitiate participants into the assessment process and coordinate assessment packagesmanage assessor calendars and schedule assessmentscontact physician offices to arrange assessmentsmaintain participant and clinic tracking listsmonitor and track deadlines including pre-assessment questionnaires, remote questionnaires, action plans, and assessment reportsreceive, log, and process submitted documentation and assessment reportsdraft and send participant correspondence, including reminders and non-compliance notificationsrespond to program inquiries by email and telephoneliaise with assessors and program team members regarding assessments and follow up actionsassist with outcome correspondence and post-assessment surveysData management and reportingmanage cases within iMIS including case setup, action tracking, and closureperform data entry, tracking, and database maintenanceassist with analysis and preparation of program statistics and key performance indicatorsrun reports and prepare data summaries for internal reporting, including fiscal year statistics and assessment outcomescollaborate with the program development and evaluation lead to support program analysis and reportingFile and records managementmaintain accurate and up to date electronic and paper filesscan, file,



and organize assessment documentation and correspondencemaintain bring forward systems and issue reminders as requiredclose, archive, and cull files in accordance with records retention guidelinessupport ongoing improvement and maintenance of program databases and filing systemsGeneral administrative supportprovide administrative support to the team and special projects as assignedschedule meetings and track deadlinesattend and participate in departmental meetingsliaise with other departments as requiredassist with distribution of materials, data entry, and general clerical dutiesperform other related duties as assignedAccountabilityThe program assistant is expected to demonstrate initiative, strong organizational skills, and the ability to work independently while contributing effectively within a collaborative team workplace. Accountability, attention to detail, and professionalism in supporting program operations are essential.Skills and qualificationsRequired skills and qualifications include:successful completion of grade 12 supplemented by a two-year office administration diploma or equivalent combination of education and experienceexperience in a health-care setting an assetexperience or knowledge in medical device reprocessing an assetworking knowledge of Microsoft Office applications including Access, Outlook, Word, Excel and Visioworking knowledge of Adobe Acrobat Proexcellent written and verbal communication skillsdemonstrated ability to work independently and make decisions to determine appropriate action to take in handling inquiriesdetail orientatedability to organize and set work prioritiesability to take direction, be flexible with the demands of the department and work both independently and as a team memberability to exercise good judgment in recognizing scope of authority and protecting confidential informationproven ability to perform multiple tasks, balance continuous demands and priorities and able to meet deadlinesThe compensation range for this position is based on an annual salary of $50,574 to $63,217 per year.

📌 Program Assistant, Practice Enhancement Program (Vancouver)
🏢 CPSBC Careers
📍 Vancouver