Be a key player in customer support at CPKC as a Coordinator in Winnipeg, Manitoba. In this role, you will manage customer interactions, ensuring clear communication and effective resolution of inquiries and issues.As part of CPKC's 24/7 Network Service Center, the Coordinator is pivotal for linking customers with internal resources. This full time position requires a proactive approach to managing requests and handling service disruptions while keeping the customer experience at the forefront. Strong organizational skills and attention to detail are critical for success.Key Responsibilities:Promptly respond to various customer inquiriesMonitor and communicate shipment statuses effectivelyInvestigate and resolve customer service issuesFacilitate resolution by collaborating with internal teamsKeep accurate records of customer interactionsRequirements:High school diploma; business-related education is a bonusBackground in logistics or customer service preferredExcellent communication and time management skillsAbility to thrive in high-pressure situationsProficient in English; other languages are a bonusSupport CPKC's mission by providing exceptional customer service and contributing to operational success.

📌 Coordinator Customer Service Role At Cpkc (Winnipeg)
🏢 CPKC
📍 Winnipeg