Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.The OpportunityWe're looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.Are you a customer focused individual looking to take the next step in their career? Come join our team!What You'll DoInterpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelinesTo appropriately handle Accident Benefits claims according to individual authority, knowledge and expertiseAcquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as requiredEducate customers and providers of any new auto reform changesEnsure all aspects of the claim process are handled optimally and within company guidelinesAssist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiationsEnsure service levels and quality standards are met by approved specialistsEducate our insureds about Premiere Healthcare networkAttend and actively participate in training and file clinic sessionsWhat You'll BringCollege Diploma/ Associate Degree or similar experience2+ years of Accident Benefits insurance claims handling experience is required requiredLarge Loss experience is preferredPost-secondary Education (College Diploma or Bachelor Degree)



in related field.CIP or working towards CIP is required for licensingExcellent customer services skillsExcellent communication skillsAbility to learn and adapt to a fast paced environmentGood organization skillsAbility to adapt and work within various computer programs, databases and softwareWhat You'll GetThe salary band for this position ranges from $60,000 – $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equityCompelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunitiesOutstanding Career Development opportunitiesWe'll support your professional development educationCompetitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees' physical and mental healthHybrid adaptable work modelThis job advertisement is for an existing vacancy which has been posted both internally & externally.Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.

📌 Intermediate Accident Benefits Advisor (Oakville)
🏢 Aviva Canada
📍 Oakville