Become a Technical Support Specialist at Beanfield, championing customer satisfaction through expert network troubleshooting. Utilize your skills to support commercial customer services across Toronto's vibrant workplace.In this role, you will provide Tier 2 support to our valued customers, addressing issues with multi-faceted network solutions such as Dark Fibre and DDoS protection. Your responsibilities will involve identifying and troubleshooting customer LAN issues while working collaboratively with other teams to address escalations.



You'll play a vital part in maintaining the reliability of our services and contribute to the overall customer experience.Key Responsibilities:Troubleshoot technical issues for commercial customersHandle escalations to the appropriate product teamsIdentify network trends requiring attentionSupport Tier 1 representatives in daily tasksStay informed on latest industry trends and technologiesRequirements:Thorough understanding of network protocols like TCP/IPKnowledge of GPON and voice network deliveryAvailability for all shifts, 24/7 coverageBilingual skills in French/English preferredExperience with network configuration and issuesBring your passion for technology to Beanfield and help connect our communities effectively.

📌 Technical Support Specialist At Beanfield (Toronto)
🏢 Beanfield
📍 Toronto