Technical Support Technician – Customer SupportMirabel, QCDescriptionAre you looking to see the tangible impact of your IT expertise, both on-site at customer facilities and in the office, while working in a cutting-edge technology environment? This position is for you.The Technical Support Technician is involved in troubleshooting, software updates, system servicing, and maintenance directly at customer sites. This role combines remote support with hands-on fieldwork, providing a stimulating learning experience every step of the way. Trips typically last approximately 4 to 7 days, mainly throughout North America, offering a unique opportunity to see your projects come to life while continuously developing new skills.Key ResponsibilitiesAnalyze and troubleshoot software and hardware issues across various technology platforms; Install, configure, maintain, and improve customer systems directly at their facilities or remotely via VPN connection; Follow up on customer and internal support requests with the team and customer users; Assist with customer user training; Prepare technical documentation related to system maintenance; Work with the software and engineering departments to resolve various system-related issues; Ensure that systems sold to customers are fully functional within their production environment and meet customer expectations; Occasionally travel to customer sites to perform maintenance and provide technical support; Participate in a rotating on-call schedule and be available to respond to emergency calls outside regular business hours.TechnologiesIndustrial Networks: EtherNet/IP, VPN,



managed switchesCustomer Environments: Industrial manufacturingEducation and RequirementsCollege diploma (DEC) in Computer Science, Information Technology, or equivalent education; Minimum of 2 years of experience in technical support; Availability totravel; Valid passport for international travel.QualificationsStrong knowledge of IT systems and networking; Ability to communicate effectively in both French and English, written and spoken; Strong technical troubleshooting and problem-solving skills; Ability to workeffectively under pressure and as part of a team; Demonstrate initiative and autonomy; Ability to adapt to constantly evolving environments and technologies; Ability to prioritize tasks and requests while managing multiple assignments simultaneously.Why Join UsJoin a company where teamwork is a priority and benefit from being paired with a mentor from day one to support your onboarding and development.Take on stimulating challenges and work with cutting-edge technology and equipment.Work on a variety of projects combining technical support and hands-on fieldwork- no two days are the same.See your projects come to life while continuously learning current technologies and processes.Develop your skills and benefit from real opportunities for long-term career growth.Occasional remote work opportunities; Ongoing training and career advancement opportunities; Attractive benefits package (dental coverage, employee assistance program, telemedicine, etc.); Group RRSP;On-site gym and group fitness classes led by a kinesiologist;

📌 Technical Support Technician – Customer Support (Vaudreuil-Dorion)
🏢 Comact Equipment
📍 Vaudreuil-Dorion