Summary of Position:The Outlets Supervisor is responsible for assisting the Outlets Manager and other Food and Beverage leaders to maintain the operations of Aura Waterfront Restaurant + Patio, In Room Dining (IRD) and Duo Café Bakery. Creating a warm and welcoming dining environment as part of the Food and Beverage team, the Outlets Supervisor's focus is the daily operations and leadership of the outlets' colleagues in the absence of the Outlets Manager and Outlets Assistant Manager, and the Director of Food and BeverageResponsibilitiesThe Outlets Supervisor assists with the daily operations of Aura Waterfront Restaurant + Patio, IRD and Duo Café Bakery and is responsible for the leadership and supervision of the colleagues within these departmentsResponsible for the appearance, orderliness, cleanliness and proper set up of Aura Waterfront Restaurant + Patio, IRD, and Duo Café Bakery including guest facing and back of house areasCommunicates departmental needs to the Outlets Manager and other leadersAssists with inventory and maintains par levelsMotivates the service team to work efficiently and professionally and oversees serviceEnsure service, culinary and atmosphere standards are maintainedManages labour, ensuring the schedule is followed and adjusted as needed for business volumes and sick callsEnsures colleagues follow all hotel policies and procedures and the collective agreementProvides feedback and redirection to the colleagues on a regular basisMonitors, tracks,



and provides feedback to the Outlets Manager to aid in performance management and performance appraisalsEnsures that appropriate communication between shifts and other departments takes place regarding any changesConduct pre and post daily shift briefings and reportingAssists in ways to build customer/guest loyalty and improve guest recognitionMaintains a safe working workplace, and ensure departmental awareness of health and safety standardsEffectively communicates with Culinary, Event Operations, and other departmentsAny other duties deemed necessary to fulfill the roleJob RequirementsMinimum 3 years serving experience within an upscale casual or fine dining Food and Beverage establishmentSupervisory experience in Food and BeverageProven ability to lead, train and motivate colleaguesSound working knowledge of MS Office: Word, Excel, and Outlook requiredExperience with InDesign an assetSound working knowledge of Point-of-Sale systems requiredExcellent verbal and written communication skillsFoodSafe Level 1 and Serving It Right certifiedExperience in a unionized environment an assetFlexible availability, including early mornings, late evenings, weekends, and statutory holidaysMust be able to lift 30lbs on a regular basisFood and wine knowledgeAttention to detailAbility to work effectively with limited supervisionSincere desire to exceed guest expectationsAbility to work well under pressure, high energy and self-motivation requiredAbility to problem solveTeam orientedUnderstands the importance of creating a fun and rewarding work environmentMust be able to embrace the 4 core values of the Inn at Point: Excellence, Respect, Curiosity and StewardshipReports To: Outlets Manager

📌 Outlets Supervisor (Victoria)
🏢 Inn at Laurel Point
📍 Victoria