Become a key player at Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role focuses on guest engagements, booking management, and delivering stellar service in a busy environment.As part of our Reservations team, the Guest Service Specialist position is ideal for customer-oriented individuals who thrive in quick-paced settings. You will manage inquiries, reservations, and provide accurate information about our tours. Your skill in building relationships will be critical in supporting our operations effectively.Key Responsibilities:Manage digital bookings and inquiries for tours and experiencesEnsure excellent phone coverage and response to guest concernsDeliver personalized service by establishing client rapportOversee reservations through platforms like Viator and ExpediaWork collaboratively with the Dispatch team for tour logisticsRequirements:Experience in customer service or call centersFlexibility to work evenings, weekends, and holidaysExcellent verbal and written communication skillsAdministrative skills with attention to detailKnowledge of tourism in Vancouver is a plusUtilize your customer service expertise at Big Bus Tours to enhance the guest experience in Vancouver.

📌 Guest Service Specialist At Big Bus Tours (Vancouver)
🏢 Big Bus Westcoast Sightseeing
📍 Vancouver