Enhance the employee journey as a Case Management Specialist at Canadian Tire. This in-office role focuses on managing employee inquiries and improving their overall experience every day.In collaboration with the AVP, you will tackle high volumes of employee requests, overseeing the case management process while maintaining expertise in Workday. Your work will ensure accurate documentation and timely resolutions, while also identifying key improvement opportunities in HR processes. You'll help maintain an effective knowledge base for internal stakeholders.Key Responsibilities:Handle various employee inquiries using case managementDocument and categorize inquiries for resolutionProvide proactive feedback on HR processes and toolsUpdate Knowledge Articles in accordance with best practicesAssist in enhancing internal practices for employee engagementRequirements:2–4 years of HR experience requiredMinimum 2 years' experience with WorkdayBachelor's degree in HR or relatedAdvanced knowledge of Microsoft Office SuiteStrong relationship-building and communication skillsImplement your HR expertise to foster a positive employee experience at Canadian Tire.

📌 Case Management Specialist In Employee Services (Welland)
🏢 Canadian Tire Corporation
📍 Welland