Become a Technical Support Specialist with Chowbus, focusing on POS platform solutions for Asian restaurants. This role emphasizes effective onboarding and software troubleshooting within a supportive team environment.Chowbus seeks a motivated Technical Support Specialist to enhance customer experiences on our SaaS platform. You will steer merchants through POS setup, oversee technical inquiries, and collaborate with teams to enhance user experiences. Your proficiency in troubleshooting will be paramount in supporting our expanding restaurant network across North America.Key Responsibilities:Walk merchants through the setup and configuration processConduct health checks and success reviews for clientsResolve technical issues via chat and emailOffer onsite troubleshooting support as neededEngage with internal teams to drive product improvementsRequirements:1-3+ years of customer or product support experienceProficient in Salesforce and troubleshootingStrong communication and customer service focusFluent in Chinese and EnglishPassionate about tech and customer satisfactionUtilize your technical acumen at Chowbus to empower Asian restaurants to thrive through creative solutions.

📌 Technical Support Specialist At Chowbus (Toronto)
🏢 Chowbus
📍 Toronto