Join Equitable Bank as a Bilingual Customer Payments Specialist focused on enriching clients' banking experiences. Oversee collections for outstanding mortgage payments while prioritizing superior customer service.In this vital role, you'll manage overdue accounts through effective negotiation and problem-solving strategies. Your expertise will directly support Equitable Bank's mission of cutting-edge banking solutions, ensuring each customer feels valued and understood. The position demands a balance of empathy and professionalism to facilitate smooth account management.Key Responsibilities:Perform collection tasks using diverse communication methodsAnalyze overdue accounts and propose solutionsFacilitate payment arrangements to clear accountsInitiate legal action referrals when necessaryMaintain detailed documentation of all interactionsRequirements:Diploma in related field or 2 years collections experienceFamiliarity with lending products and legal terminologyExceptional listening and communication skillsAbility to manage multiple ongoing tasksBilingual in French is a mustGet ready to utilize your collections skills while enhancing customer satisfaction at Equitable Bank.

📌 Customer Payments Specialist - Bilingual Needed (Toronto)
🏢 EQ Bank | Equitable Bank
📍 Toronto