Join DSI as an AT&T Retail Customer Support Expert, where you will engage directly with customers and resolve their inquiries in bustling retail environments. Your role is crucial in ensuring high-quality service delivery.This position focuses on troubleshooting customer concerns, providing support for billing and device-related issues, and fostering partnerships with retail teams. Success in this role relies on robust problem-solving capabilities and adaptability in fast-paced settings.Key Responsibilities:Support AT&T customers with account and billing inquiriesResolve technical issues with devices and servicesAct as a liaison for retail partners and escalate concernsAssist in maintaining display devices according to guidelinesCollaborate with internal teams for comprehensive supportRequirements:Strong communication and customer service skillsResilience in handling escalated customer issuesAbility to navigate multiple systems simultaneouslyAttention to detail and problem-solving skillsFlexibility for varied work hours, including eveningsLeverage your customer service expertise to provide exceptional support while collaborating with AT&T partners in retail.

📌 At&T Retail Customer Support Expert (Vancouver)
🏢 DSI Systems
📍 Vancouver