Company DescriptionAs Treatment Supervisor, you play a key leadership role in delivering exceptional spa experiences that inspire balance, restoration, and well‐being. Nestled between Vancouver's mountains and vibrant cityscape, our spa is a holistic self‐care escape designed to reconnect guests with their energy and restore harmony in body and mind.Company DescriptionAs Treatment Supervisor, you play a key leadership role in delivering exceptional spa experiences that inspire balance, restoration, and well‐being. Nestled between Vancouver's mountains and vibrant cityscape, our spa is a holistic self‐care escape designed to reconnect guests with their energy and restore harmony in body and mind.Reporting to the Treatment Manager, you support the day‐to‐day treatment operations by leading, training, auditing, and supervising a team of skilled service providers, ensuring uncompromising standards of guest care, professionalism, and luxury. This role balances leadership and hands‐on service, with the Treatment Supervisor performing treatments within their trained modality approximately two days per week, while dedicating the remaining time to supervisory and operational responsibilities, or as required.Job DescriptionWhy work for Fairmont Pacific Rim?Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada's most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free CertificationA competitive rate of $34.35 per hourComplimentary work meals through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and WhistlerTransLink monthly pass reimbursement programExtensive advantages package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)Company‐matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleaguesOpportunities to participate in sustainability, charity, and community engagement initiativesAccess to world‐class training, leadership programs,



and career development opportunities across a global hospitality networkBe part of a dynamic, diverse team in a stunning luxury environment where no two days are the sameEnjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor propertiesGrow your career within a Forbes Five‐Star Spa, recognized for excellence in service, wellness innovation, and guest experience.What You Will Be DoingPerform treatments adhering to all Fairmont Spa standards and protocols as required.Consistently model professional engaging, luxury 5 star service to treatment providers.Assist in recruitment, development and training of all providers.Ensure Guest satisfaction at all times by ensuring that safety and service is always the spa's first priority.Take a leading role in resolving any and all guest concerns by role modelling professional service delivery.Lead the trainer team with effective and efficient training plans for treatment providers.Assist in the development and implementation of treatment protocols.Ensure service excellence through treatment evaluations and follow‐up.Assist with effective scheduling of colleagues to maximize therapist utilization.Assist with effective management of facilities to maximize treatment room occupancy.Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness). Conduct daily treatment room audits.Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.Conduct development and performance management discussions as required in a timely manner.Review daily productivity and approve payroll.Ensure inventory management of professional supplies/equipment which includes: monthly count, ordering, receiving,



par levels and dispensing controls.Ensure adherence of standard operating procedures for all providers.Offer support and supervision for all spa departments as required.Create a visual presence within department for all spa staff via regular facility walk‐throughs.Role model and ensure adherence to all safety procedures and practices for spa colleagues.Carry out any other duties and responsibilities as assigned.QualificationsYour experience and skills include:Minimum of 3 years experience as an Aesthetician and/or Massage Therapist and/or Body TechnicianSupervisory experience in a spa environment (minimum of 2 years preferred)A genuine passion for delivering exceptional guest experiences, with strong attention to detail and qualityProven ability to lead, coach, and motivate a team of spa professionals, fostering collaboration and accountabilityStrong interpersonal and communication skills, both written and verbalDemonstrated success in professionally addressing and resolving complex or sensitive guest and team mattersHighly organized, results‐oriented, and able to adapt in a fast‐paced, evolving environmentEnergetic and flexible, with the ability to prioritize and manage multiple tasks simultaneouslyStrong time management, training, and development skillsComputer proficiency, including Microsoft Word, Excel, and PowerPointYour Team And Working EnvironmentYou'll be part of a passionate, skilled, and wellness‐focused team dedicated to creating meaningful, restorative experiences. The environment is serene yet dynamic, encouraging collaboration, continuous learning, and a shared commitment to helping guests feel renewed, energized, and cared for.Visa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.Accor.Com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

📌 Treatment Supervisor - Full Time (Vancouver)
🏢 Fairmont Hotels and Resorts
📍 Vancouver