Elevate your career with Ooma as a Customer Support Analyst in a dynamic role featuring Tier 1 technical assistance. This position operates on a Wednesday to Sunday schedule.This role requires you to be the initial contact for Ooma Enterprise, where you will handle troubleshooting tasks and facilitate customer support requests. A strong technical interest, exceptional interpersonal skills, and the ability to solve problems creatively will make you an excellent fit. This position calls for someone who thrives in a quick-paced environment and enjoys helping others achieve their goals.Key Responsibilities:Diagnose and resolve Tier 1 technical issuesAssist users in designing call flows for optimal performanceProvide educational support on Ooma's productsProactively manage escalation processesEnsure prompt follow-up for client inquiriesRequirements:Fluency in French or Québécois requiredExperience in customer success or technical supportUnderstanding of networking principles beneficialStrong organizational and analytical skillsPreferred post-secondary educationSupport Ooma in delivering exceptional service as a Customer Support Analyst and contribute to client success.

📌 Ooma Customer Support Analyst (Vancouver)
🏢 Ooma
📍 Vancouver