About MareaMarea is an AI-powered platform purpose-built for the dental industry, helping practices capture more revenue, reduce operational workload, and modernize patient communication. With products like an AI receptionist and clinical transcription, deeply integrated with leading dental PMS systems, Marea is redefining how dental practices operate.Marea is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.The Opportunity: Customer Success ManagerMarea is looking for a Customer Success Manager to own the customer experience after implementation. This is an opportunity to become the trusted partner for healthcare practices using Marea, ensuring they are onboarded successfully, supported effectively, and consistently achieving value from the platform. You will play a key role in customer retention, product feedback, and building scalable customer success processes as the company grows.Location: Canada (Remote), Montreal (Hybrid) preferredSalary Range: $50,000 – $75,000 CAD per year. Final compensation will be determined based on experience, skills, and location.What You'll OwnCustomer Onboarding & AdoptionLead onboarding for current healthcare practices from implementation through successful adoptionDeliver training sessions and guide users on how to get the most value from MareaSet expectations, answer questions,



and ensure customers feel confident using the platformMonitor customer engagement and proactively support practices that may need additional assistanceCustomer Support & Relationship ManagementServe as the primary point of contact for customer questions, issues, and requestsBuild trusted relationships with practice owners, managers, and staffTroubleshoot issues and coordinate with internal teams to ensure timely resolutionMaintain clear documentation of customer interactions, feedback, and support activitiesProcess Improvement & Customer AdvocacyCreate scalable onboarding and support resources, including guides, templates, and workflowsIdentify customer trends, challenges, and opportunities for improvementShare customer feedback and product insights with internal teamsHelp improve customer retention, satisfaction, and long-term adoption of the platformWhat We're Looking For2+ years of experience in Customer Success, Customer Support, Account Management, Implementation, or a similar customer-facing roleExperience working in a SaaS or technology companyHands-on experience using CRM platforms and customer-facing software toolsExperience supporting customers in the healthcare, dental, wellness, medical,



or practice-based industryStrong written and verbal communication skills with the ability to explain technology to non-technical usersHighly organized and comfortable managing multiple customer relationships simultaneouslySelf-directed, proactive, and comfortable working in a fast-paced, growing environmentStrong sense of ownership and accountability for customer outcomesStrongly PreferredStartup or small-company experienceExperience creating processes, documentation, or standard operating proceduresFrench and/or Spanish language skillsBased in MontrealAbility to support customers across Eastern and Pacific time zonesWhy Marea?Make a direct impact on customer success at a growing healthcare technology companyWork closely with founders, product teams, and key stakeholdersHelp shape customer success processes and best practices as the business scalesTake ownership of a highly visible role with meaningful influence on customer experience and retentionWe use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.#Marea

📌 Remote Customer Success Manager (Vernon)
🏢 Bilinguallink
📍 Vernon