Current Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure SolutionsTM, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.Newflyer.Com.POSITION SUMMARYResponsible for administering the NFI and MCI warranty recovery to maximize supplier recoveries, reduce warranty costs, and drive improvements in supplier and product quality. The role requires highly organized, analytical, proactive individuals with an investigative mindset who can communicate effectively with internal and external stakeholdersWHAT YOU WILL DOProcess and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queueProvide comprehensive failures analysis and warranty recovery report to applicable departments such as Service Engineering, Engineering, Supply Chain, and ProcurementEfficiently negotiate and resolve complex and disputed warranty recovery claims with suppliersCollaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effective recovery opportunities.Develop and maintain strong supplier relationships through proactive communication and issue resolution.Create reports for Leadership group on failed components and pertaining costsSupport data driven warranty failure trend analysis and reportingCoordinate with Finance to ensure accurate processing, reconciliation, and closure of supplier warranty creditsUpdate warranty claims to reflect part location, recoverable costs, evaluations,



additional information required for claim comprehensionHandle inquiries from properties and suppliers regarding freight issuesCoordinate with Regional Product Support Manager and Field Technicians on failed part returns, scrap authorization, and failure investigationsCoordinate with the stock keepers in the parts warehouses on inventory control, shipping/receiving and upkeep of warranty partsAssist Recovery, and warranty team as requiredValidate or update received parts lists (Master Sheets).Other duties as assignedWHAT YOU NEED TO BE SUCCESSFUL2 or more years' experience in Claims Administration2 or more years' experience in a parts distribution environmentTransit or Motor Vehicle Product knowledge or experienceDiploma in Business Administration OR High school diploma with equivalent relevant experiencePrevious experience in data entry, logistics or administrative roles is an assetCustomer service, ERP/Oracle and process management experienceMS OfficeExcellent Communication, time management and organizational skillsStrong attention to detail and accuracyWHY JOIN OUR TEAMMotor Coach Industries is Reliability Driven - we value safety, high-quality products and employee engagement in everything we doCompetitive wagesA continuous learning environmentOUR WHYWe exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.NFI GroupNFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.Nfigroup.Com, www.Newflyer.Com, www.Mcicoach.Com, www.Arbocsv.Com, www.Alexander-dennis.Com, www.Carfaircomposites.Com and www.Nfi.Parts.

📌 Warranty Recovery Administrator (Winnipeg)
🏢 New Flyer
📍 Winnipeg