Join Bell as a Senior Business Consultant focused on Contact Centre solutions, and deliver transformative innovations to enterprise clients. Leverage your expertise in cloud migration, operational efficiency, and customer experience enhancement.In this management role, you'll work closely with enterprise clients to modernize their contact centre operations. Your experience will be essential in assessing current states, identifying gaps, and designing impactful solutions. You'll lead client engagements, providing advisory expertise on topics like workforce management and performance metrics while collaborating with cross-functional teams.Key Responsibilities:Lead client meetings, workshops,



and presentationsConduct current-state assessments and gap analysesIdentify opportunities for operational improvementsDevelop strategic roadmaps and transformation plansCreate high-quality deliverables, including presentations and training materialsRequirements:University degree with 7-10 years in contact center environmentsProven ability to analyze and recommend solutionsStrong knowledge of operational processes and workforce managementExcellent communication skills in French and/or EnglishAbility to work independently and with multidisciplinary teamsLeverage your expertise to drive innovation and next-generation solutions for Bell's contact centre operations.

📌 Senior Consultant For Contact Centre Solutions (Ottawa)
🏢 Bell Canada
📍 Ottawa