Elevate your career as a Technical Service Desk Analyst in Ajax, focusing on maintaining IT service quality and fostering user satisfaction. Bring your technical skills into play while supporting end-users effectively.This full time position encompasses a wide range of responsibilities from providing first-line technical support to managing incidents. Candidates with a Community College diploma in IT and 2-3 years of support experience stand out. You will also handle software deployments and assist in onboarding new staff through training.Key Responsibilities:Respond to user queries and resolve technical issuesLog and prioritize incidents accurately in the systemManage user accounts, software updates, and hardware configurationsTrack IT assets and assist in device imagingEngage in monthly on-call duties for after-hours supportRequirements:Diploma in Information Technology from a Community CollegeRelevant experience of 2-3 years in IT supportValid G Class drivers license prerequisitesComprehensive knowledge of ITIL and networking principlesExperience with Windows 11 and Microsoft 365 administrationUtilize your troubleshooting and customer service skills to strengthen the IT support team at the Town of Ajax.

📌 Technical Service Desk Analyst Ajax (Pickering)
🏢 Ajax
📍 Pickering