Remote-Legal Aide Ontario-French Bilingual Client Service RepresentativeLegal AidOntario employees are committed to making a difference in the lives of ourclients.As anintegral partner in the Justice system, working at Legal Aid Ontario is morethan just ajob. It'san opportunity to help people who need it the most; to ensure each clientreceives theaccess tojustice afforded to them under the law.If you arelooking for a new challenge in your already meaningful career with a teamdedicatedto justice, and innovation in a flexible and supportive work environmentconsiderthisopportunity below.GettingLegal Help Information for Lawyers Newsroom Publications & Resources AboutLAO BlogBuilding adiverse workforce that represents the communities we serve while promoting asafecultureand work workplace that dismantles systemic barriers, welcomes freshperspectivesandembraces differences as a priority is a core value at LAO. LAO encouragesapplicantsfromequity-seeking groups, including but not limited to individuals who are FirstNations, Inuitor Métis,Black and racialized, as well as persons with disabilities, women and membersofthe2SLGBTQ+ community.Werecognize the value of equity, diversity and inclusion and are committed toaddressingsystemicbarriers, and prioritizing, attracting and retaining diverse staff. Allinterested andeligiblepeople will be considered, with due consideration to all protected groundsunder theOntarioHuman Rights Code.accountability,openness and consistency. Our recruitment process reflects our commitment toequity,diversity and inclusion. Accommodations are available throughout therecruitmentprocess aswell as during employment at LAO. Please direct any accommodation requests toourrecruitment team.Primary functionTheincumbent will use their excellent client service skills and knowledge of LegalAid Ontario (LAO) tomeet client needs and expectations through the use of a telephone based ClientandReportingto: Team Manager,



Client and Lawyer Support CentreThis is a100% Work from Home position.Key accountabilitiesAssistingcallers in a contact centre environment and providing information in priorityAccessingclient information through the use of PeopleSoft and other computer systemsProvidingPublic Legal Information and where appropriate and moving the caller throughLAO'scontinuum of servicesClarifyingstatus of specific legal aid applications, in response to telephone inquiriesfromclientsand lawyersEnteringand maintaining case details in PeopleSoft, Excel Databases, or other softwareforfuturereference by other LAO staffCommunicatingeligibility for Legal Aid services based on completion of a legal and financialDocumentingclient issues and escalating to other LAO departments or District OfficesReferringapplicants that have been refused or that don't meet established assistance guidelinesto seek other legal and/or government services, including the lawyer referral service,legal clinics, and duty counsel, where appropriateIdentifyingareas of improvement and voicing ideas to help build a strong foundation for a clientservice delivery structure grounded in best practicesRespondingto queries and complaints in a professional, courteous manner and providing referralsto appropriately address requests for further informationWorkingwith exposure to emotionally charged situations and distressing or traumatic content—forexample, providing support to agitated clients or hearing disclosures oftraumatic experiences.Otherrelated duties as requiredExcellent verbal and written communication skills and sound judgement forsupporting clientsExcellentcustomer service skills with the proven ability to empathetically managedifficultclientrelationships while effectively resolving outstanding issues or problems.Knowledgeof the larger social justice network in which LAO operates and provides clientOrganizationalskills with excellent attention to detail and the ability to multitaskKnowledgeof and experience with Aboriginal Peoples culture is considered an assetDemonstratedcompetency with PeopleSoft software will be considered an assetDemonstratedcompetency with Microsoft Office softwareDemonstratedProficiency in oral and written French (as well as English), selected candidateswill be tested)Client focusAdaptabilityand FlexibilityPersonalMotivation and AccountabilityFocuson Quality and Best PracticeProblemSolving and JudgmentTeamworkand CollaborationWhat do we offer?At LegalAid Ontario, we are committed to fostering a supportive and rewarding workenvironmentfor our employees. Our comprehensive benefits package reflects thiscommitmentand is designed to enhance both professional and personal well-being.We have acomprehensive health and wellness program that include dental, health and lifeinsurancealong with Basic Accidental Death & Dismemberment (AD&D) Insurance,Short [1] Term Disability (STD), andLong-Term Disability (LTD) coverage.Employeesat Legal Aid Ontario also enjoy generous paid time-off policy includingvacationdays,illness days, discretionary days and statutory holidays.Employeesare eligible to be enrolled to OPSEU Pension Plan, administered by OPSEUPensionPlan Trust Fund (OPTrust).Internet TypeSupported: Cable, DSL and FibreNotSupported: LTE, Satellite or WirelessRecommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload:20MbpsActualrequired speeds during business hours:Download: 25 Mbps/Upload: 10 MbpsInternetType:Minimum employee home internet requirements include:InternetType:Supported: Cable, DSL and FibreNotSupported: LTE, Satellite or WirelessRecommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload:20MbpsActualrequired speeds during business hours:Download: 25 Mbps/Upload: 10 MbpsThecandidate's existing internet provider and package will be validated during thepre screening process, based on the physical address provided for thecandidate's remote worklocation. In some cases, employee internet speeds may need to be increased in order tomeetbusinessneeds. Only those candidates selected for an interview will be notified.Currently,the virtual live mandatory training is scheduled between (full participation isrequired):Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacationdays,illness days, discretionary days and statutory holidays.

📌 Remote-Legal Aide Ontario-French Bilingual Client Service Representative (Alton)
🏢 Cochraneontario
📍 Alton