About the OrganizationFirst Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG's purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full-time position including weekends and will be located in Edmonton, Alberta.Role and ResponsibilitiesOurMedical Office Assistantsare an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office. A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence.What you would do:Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team membersAnswer telephone calls and emails and provide excellent customer service for all questions or concerns.Coordinate a detailed and accurate intake of information on the patient's first visit to the clinicCoordinate virtual appointmentsProvide support to physicians in using the EMRBecome a trainer and Super user of the EMR applicationUse electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directedProduce accurate end of day reports, weekly and monthly statistic reportsOther administrative tasks as assigned by the Clinic Team ManagerRecord and prepare minutes of meetings,



seminars and conferencesSet up and maintain computerized information filing systemsCreate physician schedule and adjust schedule as requiredComplete accurate clinic billingResponsible for Booking, scheduling and reportingResponsible for submitting and reconciling shadow billings through the EMRWhat you need:Excellent communication and interpersonal skills to maintain effective rapport with patients and staff membersAbility to exercise good judgement, resourceful, solid organizational skillsAbility to investigate, understand and resolve issuesRemain "cool, calm and collected" in high pressure situationsAble to adapt to change with clinic operations to continuously learn and strive for improved Patient careSelf-starter with an ability to work independently and collaboratively in a team environmentExperience with Shadow Billing and WCB BillingExperience with referralsExcellence and comfort with technologyResponsibilitiesCommunication with patients including by phone, and by email and other virtual applications like ZoomCustomer service activities including appointment bookings, prescription printouts, troubleshooting technologyOffice administrative tasks including processing mail, filing,



and faxing.The Successful CandidatePassionate about customer experience; a great communicator who can provide exceptional patient careCommitted to excelling as a member of a high performing teamAble to multi-task in a fast-paced environmentGood computer knowledge, including Microsoft Office suiteAbility to work in a team as well as independentlyAbility to multi-taskAttention to detailQualifications and Education RequirementsMust have in clinic experience with TELUS MedaccessMOA DiplomaAt least 2 years' experience as a Medical Office Assistant in a physician's office or recent graduate from a recognized Medical Office Assistant Program.Strong Computer Skills and very comfortable working on computers in a virtual settingExcellent English skills, both written and oralCustomer Service ExperienceMust have billing or referral experienceAsset to have previous experience working in a virtual clinicBenefits:For the full time position, you'll also be entitled to an excellent package which includes:Health and Dental benefits programA registered pension plan with company matching of up to 5%Fully paid vacation days when the office is closed between Christmas and New Year's Day2 weeks of vacation on joining that increases to 3 weeks after 2 years and increases further with your length of serviceFully reimbursed travel should you need to travel on behalf of the organizationAdditional NotesNo phone calls please.Full time position including weekends.Training will be provided.Work environment may be in the office or remotely at home and will be reviewed on a regular basisWe thank all applicants for their interest in this position but only those selected for an interview will be contacted. Position is for Edmonton area residents only.

📌 Medical Office Assistant (Edmonton)
🏢 First Nations Housing & Public Works Advisory Group
📍 Edmonton