Drive customer engagement and success as a Customer Success Manager I at 3rdRisk, based in Vancouver. Take ownership of onboarding and enhance customer relationships post-go-live.This role offers a unique chance to contribute to the development of the Customer Success function while supporting diverse clients across North America. You'll manage the onboarding process, ensuring clients quickly realize the value of their investment and maintaining their ongoing satisfaction.



You'll be instrumental in building repeatable processes that enhance team efficiency and client experiences.Key Responsibilities:Lead onboarding initiatives from kickoff to implementationDevelop team-wide onboarding playbooks and documentationEnsure active client engagement through regular touchpointsAct as the main contact for client queries and issuesCollaborate with global teams for consistent service deliveryRequirements:Proven experience in customer success or related fieldsStrong interpersonal and communication skillsProcess-oriented mindset with a focus on building frameworksCapacity to thrive in a dynamic team environmentInterest in third-party risk or compliance software solutionsPlay a key role in supporting customer success and satisfaction at 3rdRisk in Vancouver!

📌 Customer Success Manager I — 3rdrisk Vancouver
🏢 Diligentcorporation
📍 Vancouver