Customer Success Manager -- US/Canada -- Contract-to-HireThe Role:We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!Our ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer's processes and challenges in order to influence their workflows.Travel: 10%What Success Looks Like:Build solid executive level relationships to increase product adoption and customer sentiment, as well as drive retentionAnalyze customer's product usage data to recommend features, settings,



or modules that will enhance the customer experienceProactively build customer strategies and success playbooks and monitor resultsMaintain an expert level understanding of the GoodTime product suite (technical and workflow)Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutionsWork cross-functionally to deliver an incredible customer experienceAbout You:4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions3+ years of experience conducting QBRsRecruiting, ATS and/or HR Technology is highly preferredSuperior communication, presentation, and interpersonal skillsSelf-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hatsSomeone who finds solutions to problems without being given all the answersAbility to effectively partner cross functionally with engineering, product, sales, marketing, etc.Bachelor's degree or equivalent experienceBenefits/PerksRemote first cultureHealth, Dental, and Short-term Disability plans, with generous employer contributionFlexible time off8 week Parental Leave (including adoption placement)$500 home office reimbursementUp to $500 towards self-selected learning and developmentPre-IPO Stock OptionsLocation: Fully Remote - United States or Canada

📌 Customer Success Manager (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Gofractional
📍 Riviere-des-Prairies—Pointe-aux-Trembles