Join the Maximus team as a Remote Customer Service Representative for Service BC. This role involves direct engagement with citizens, addressing over 120 government service inquiries via call, email, and SMS.As a front-line representative, you will navigate various computer systems to assist residents efficiently. This position fosters an inclusive and supportive environment, where your feedback on service processes and client policies will help shape the future of citizen engagement. Remote work capability ensures flexibility and work-life balance.Key Responsibilities:Verify and validate citizen information requestsUtilize the Knowledge Base to provide accurate responsesEngage with citizens through multiple communication channelsAssist clients in navigating online servicesMaintain high standards of privacy and professional interactionsRequirements:High school diploma or equivalentBasic computer and office equipment proficiencyExperience in a call centre workplace preferredSecond language skills beneficial, especially in Punjabi or HindiStrong commitment to excellent customer service practicesBring your skills to Maximus and enhance government service delivery with effective communication.

📌 Maximus Remote Customer Service Representative (Vancouver)
🏢 Maximus
📍 Vancouver