Become a key player at CPKC as a Customer Solutions Specialist, managing customer needs with expertise. Provide world-class support through effective communication and problem resolution.As a Customer Solutions Specialist, you will play a vital role in the execution of daily customer service operations. Your responsibilities include managing customer inquiries, coordinating shipments, and addressing service disruptions. Building solid relationships with customers and operations teams will be essential for success in this interactive role.Key Responsibilities:Address customer questions about service, shipments, and billingMonitor and update shipment statuses accuratelyEnsure proper documentation of all customer communicationsResolve service-related issues, escalating as necessarySupport onboarding for current customers with guidanceRequirements:Minimum 2 years of customer service experienceLogistics or transportation background is advantageousStrong multitasking and detail-oriented skillsEffective verbal and written communication abilitiesCapacity to perform in a 24x7 operational settingSupport customers effectively while contributing to transformative logistics solutions at CPKC.

📌 Cpkc Customer Solutions Specialist (Winnipeg)
🏢 Canadian Pacific Railway
📍 Winnipeg