Customer Engagement Clerk should possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of Customer Relationship Excellence and maintain high customer satisfaction while growing sales.WORK PERFORMEDCUSTOMER SERVICE AND ENGAGEMENTGreet customers and engage with them in accordance with their interest, being attentive to their needsCommunicate with customers with high level of professionalism and with a positive and friendly natureAddress and answer questions about products in all departments, and the natural foods industryShare stories about our company, products in all departments, vendors and farmers with customersManage and resolve customer complaints effectively and understand when a situation requires a manager's interventionActivelypromote events and marketing initiativesOther duties as requiredPRODUCT KNOWLEDGEDevelopongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team membersActivelyparticipate in all mandatory trainingsUtilize active listening and apply appropriate judgement when advising customers on products which are appropriate for themGuide customers through their health journey to their best choiceACTIVE PROMOTION OF PRODUCTSupportongoing interactive and engaging programs to educate customers on the value of products and services from the store.Communicate sales and promotions, make sales referrals,



cross-sell and introduce recent productsAdvocacy of brand and core valuesOther duties as requiredSUPERVISION RECEIVEDReports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitudeQUALIFICATIONSHigh School diploma preferred1-2 years retail experienceIn depth knowledge of the Natural Foods Industry and its productsExceptional customer service skills & Proven sales skillsPassion for sharing information and stories of products, services, vendors and experiencesHigh EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all timesPerceptive and attentive to the needs of othersFriendly, positive attitude and high energyHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environmentHigh care for product integrity and proper product handlingStrong organizational skills & Self motivatedHigh initiative and willingness to communicate concerns directlyAbove average Service OrientationComputer knowledgeTime management skillsHighpersonal ethics and integrityAbility to work well under pressure & DependabilityESSENTIAL JOB FUNCTIONSStand and walk for extended periods of time.Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

📌 Customer Engagement Clerk (Vitamins/Supplements) (Edmonton)
🏢 Community Natural Foods
📍 Edmonton