Who We AreAt Air Canada Vacations, we're in the business of making dreams travel. That's why we offer vacation packages, tours, cruises and more tailored to everyone's individual needs. We like to say we have a vacation for every traveller because we do!Who We AreAt Air Canada Vacations, we're in the business of making dreams travel. That's why we offer vacation packages, tours, cruises and more tailored to everyone's individual needs. We like to say we have a vacation for every traveller because we do!If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.JOB TITLE : Supervisor, GroupsPOSITION STATUS : Temporary 12 monthsDEPARTMENT : GroupsLeading the Groups department and ensure productivity and customer service standards are met.What You'll Be DoingResponsible for the supervision of staff including training, coaching, performance evaluations, discipline, and hiring.Ensure effective and consistent communication throughout the team, encourage feedback.Provide guidance and assistance to the team.Demonstrate influential, people-oriented leadership & support.Build and maintain effective internal and external stakeholder relationships.Handle any client situation to accurately resolve issues in a timely fashionEnsure a high level of customer service and professionalism is provided and always maintained through on-going monitoring and coaching.Contribute to continuous improvement initiatives.Instill best practices,



processes and systems to drive continuous improvement.Assist the training department in ensuring that the staff has the proper tools to perform their duties and identify and recommend areas where training may be required.Oversee the activities of the departments in relation to priorities and problem resolutions.Approach problem-solving with a solutions oriented, can do mind set.May perform other tasks as assigned by immediate supervisor.What You Bring To The TeamUniversity or College diploma in Tourism, Communications and/or personnel ManagementMinimum of three (3) years of experience in the industryExcellent communication and organizational skillsDemonstrates good judgment, initiative and flexibilityAbility to work under pressure, Strong team playerKnowledge of Group processes is mandatoryAbility to resolve problems quickly and efficientlyComputer literacy in (Word, Excel)Must be available to work flexible schedule including evenings and weekendsKnowledge of activities performed by other departments, their policies and Procedures, is an assetKnowledge of Air Canada Vacation reservation system is an assetFluent in English and FrenchWHY WORK WITH US?Our team loves to travel, and we have one of the most generous employee travel programs in the industry.



You'll be eligible for travel privileges for yourself and other eligible persons once you've completed 6 months of serviceHybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from homeWe value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your familyWe offer training and development tools to help unlock your full potentialPlease note that these benefits apply to permanent, full-time employees.Visit our Careers page for a full list of benefits.OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSIONAir Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member's authentic self to truly shine.We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.Linguistic RequirementsWhen qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

📌 Supervisor, Groups (Montreal)
🏢 Air Canada Vacations
📍 Montreal