Share this job as a link in your status update to LinkedIn.Job TitleProgram & DepartmentRegular / TemporaryRegularFull / Part TimePart-TimeTemporary End Date (Anticipated)UnionRequisition Close Date24 September 2026Salary Plan / Job Grade$21.32 - $26.34 ( SE_17 )Job Posting ReasonCurrent VacancyJob Summary & RequirementsThe Patient Support Assistant is a value-added position to support patient flow process by greeting and assisting patients, as well as assisting with unit needs. The Patient Support Assistant position requires professionalism, critical thinking, and sensitivity.Education:Completion of high school diploma or equivalent required ExperienceMinimum 1 year experience in customer service, forward facing and interactions with the public is an assetEmergency Department experience an assetNon Violent Crisis Prevention (CPI) trainingan assetSelf-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team playerDemonstrated excellence in interpersonal and customer service skillsEffective problem solving and critical thinking skillsAbility to prioritize workload with varying deliverablesAbility to work both within a team and independently with minimal supervisionMust maintain confidentiality pertaining to patients and staffAbility to work flexible hours including weekends, afternoons, evening and midnight shiftsAdherence to policy and procedures related to health and safety and patient safetyAbility to push and pull wheeled equipment and moveable cartsResponsibilities include but not limited to the following:Provide a high degree of service to the patients, visitors, staff, and physiciansPerform AIDET when interacting with patients, visitors, families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation,



T-Thank You)Exhibit professionalism and respect in all forms of communicationAdhere to RVH Code of Conduct and Privacy PledgeComply with evidence-based practices and standards (including Infection Prevention and Control (IPAC) and use of Personal Protective Equipment (PPE), safe use of equipmentResponsible for the safe and effective movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipmentTransport patients/visitors needing assistance via wheelchair dispatched by a staff personProvide wayfinding and other information to patients and visitorsRespond to call for assistance with patient transportation by stretcher using the information provided by the staff personConfirm patient identifiers prior to all patient transportation tasksCommunicate and collaborate with other members of Team RVH, such as nursing, clerical, logistics, etc.Equity & InclusionRVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis,



or Inuk person.AccommodationsRVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant's needs are different.We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [email protected] does not use artificial intelligence (AI) to screen, assess, or select applicants.Equity & InclusionRVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit: https://www.Rvh.On.Ca/about-rvh/equity-inclusion/AccommodationsRVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant's needs are different.We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [email protected] does not use artificial intelligence (AI) to screen, assess, or select applicants.

📌 Patient Support Assistant (Ottawa)
🏢 Royal Victoria Regional Health Centre
📍 Ottawa