About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. Position Overview The service desk supports multiple locations and currently handles approximately 5,755 tickets annually, with about 72% being Tier 1 support activities. Key Responsibilities Microsoft 365 Administration Entra ID Exchange Online SharePoint Online Microsoft Teams Licensing and Mail Flow Windows Endpoint Support Print & Scan Queue Administration Service Desk Operations and Ticket Management Basic Tier 2 Escalation Support (network, wireless, phishing triage, server/backup awareness)



Skills & Qualifications Must-Have Candidate Qualities Strong Microsoft 365 administration experience Experience with identity lifecycle management (Joiner, Mover, Leaver processes) Windows desktop and endpoint support expertise Excellent ticket hygiene, documentation, categorization, and SLA discipline Solid troubleshooting skills and ability to operate independently in a generalist service desk environment Customer-service orientation and high-volume support experience Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality. #J-18808-Ljbffr

📌 Remote Service Desk Technician (Rankin)
🏢 Compugen
📍 Rankin