Provide exceptional customer service in a bilingual role at i2c, supporting clients during night shifts. This position involves engaging customers in both English and Portuguese or Spanish. As an On-Site Customer Support Agent at i2c Inc., you will be pivotal in resolving customer inquiries through telephone and email interactions. This role requires maintaining a professional demeanor and a deep understanding of operational protocols. Join our team to make a meaningful impact on our customers' experiences. Key Responsibilities:
- Respond to customer queries via phone and email
- Follow defined SOPs for effective service operations
- Document necessary reports for supervisory review
- Ensure confidentiality of sensitive customer data
- Work closely with teams for prompt issue resolution Requirements:
- High School Diploma or equivalent required
- Must be bilingual in English with Spanish or Portuguese skills
- Relevant experience in customer service or call centers
- Solid communication and interpersonal skills
- Availability to work night shifts and meet attendance goals Utilize your bilingual abilities and passion for service to grow your career at i2c. #J-18808-Ljbffr

📌 On-Site Bilingual Customer Support Agent (Montreal)
🏢 Acclaro
📍 Montreal