Department: Corporate Services Job Type: Regular Number of Positions: 1 Affiliation: CUPE Compensation Range: $38.06 - $40.77 Job Summary Reporting to the Manager of Client Services, the Service Desk Analysts play a vital role in ensuring the smooth operation of IT services within an organization. They act as the first point of contact for technical issues, enabling effective resolution and maintaining user satisfaction. Job Duties 1. Providing First-Line Support: Responding to user inquiries: Addressing questions and concerns through various channels such as phone, email, or chat. Diagnosing problems: Identifying technical issues and determining their root causes. Offering solutions: Resolving problems directly or escalating them to higher-level support teams when necessary. 2. Incident Management: Logging incidents: Documenting all reported issues accurately in the system. Prioritizing tickets: Understanding urgency based on the impact and criticality of incidents. Following up: Monitoring the progress of incident resolution and ensuring timely updates to users. 3. Service Request Fulfillment:

📌 Service Desk Analyst (Ajax)
🏢 Ajax
📍 Ajax