The Indigenous Housing Access Case Manager provides short-term, intensive support to Indigenous individuals and families who are experiencing homelessness and have been matched to First Light through Coordinated Access to Homes. The role focuses on helping participants move from homelessness into safe, appropriate, and sustainable housing.Reporting to the Coordinator of Indigenous Housing, the Case Manager carries a caseload of approximately 8–10 participants and works quickly to complete housing planning, searches, applications, landlord engagement, system navigation, and move-in coordination. Support is culturally grounded, trauma-informed, person-centred, and aligned with First Light and EHSJ requirements.Who You Are & What You CarryYou believe housing is a human right and understand the systemic barriers Indigenous people may experience when accessing and maintaining housing. You approach participants with respect, compassion, consistency, and accountability while maintaining clear professional boundaries.Rooted in or committed to Indigenous values, cultural safety, and community well-beingCompassionate, dependable, and able to remain grounded in complex situationsA relationship-builder who communicates respectfully and works collaborativelyOrganized and able to manage caseloads, documentation, appointments, and follow-upCommitted to strengths-based, harm-reduction, trauma-informed, and person-centred approachesWhat You'll DoEHSJ and Coordinated Access RequirementsAccept participant matches assigned through Coordinated Access to Homes and follow all applicable matching and consent processesContact each newly matched participant within 48 hours of receiving the match and document all contact attempts and outcomesComplete at least one in-person or in-home visit with each active participant every week, based on the participant's needs and stage of supportMaintain timely, accurate, respectful, and confidential participant records in HIFIS and any required First Light systemsComplete required assessments, service plans, case notes, referrals, housing outcomes, follow-up records, and funder reporting informationParticipate in Coordinated Access to Homes meetings, case conferencing, training, professional development, and other EHSJ-required activitiesWork with the Coordinator of Indigenous Housing and team members to ensure appropriate caseload coverage during vacation, illness, vacancies, and other staff absencesCommunicate emerging participant needs, safety concerns, service pressures, and program risks to the Coordinator of Indigenous HousingHousing Access ResponsibilitiesProvide short-term, housing-focused case management designed to move participants from homelessness into housing as efficiently and safely as possibleMaintain an active caseload of approximately 8–10 participants assigned through Coordinated Access to HomesComplete housing needs assessments and individualized housing access plans with clear goals, actions, responsibilities, and timelinesSupport housing searches,



applications, viewings, landlord communication, rent-supplement processes, tenancy preparation, and lease reviewHelp participants obtain identification, income support, references, documentation, furnishings, and other resources needed to secure housingDevelop respectful relationships with landlords and housing providers and advocate for appropriate housing opportunitiesCoordinate move-in planning and ensure a clear transition to Follow-up Housing Support or other appropriate ongoing servicesRecord housing placements, move-in dates, referrals, outcomes, and transition information in HIFIS within required timelinesCulturally Grounded and Holistic SupportProvide culturally safe, trauma-informed, strengths-based, and responsive support that honours participant choice and self-determinationRecognize the impacts of colonization, intergenerational trauma, systemic discrimination, poverty, and displacement on housing experiencesConnect participants with First Light programs, cultural supports, Elders, Knowledge Keepers, and external services when requested and appropriateProvide warm referrals to health, mental-health, substance-use, legal, income, employment, family, and community supportsMaintain confidentiality, informed consent, qualified boundaries, and the dignity of every participantPartnerships and Coordinated CareWork collaboratively with First Light programs, EHSJ, Coordinated Access to Homes, and community service providersBuild respectful working relationships with landlords, housing providers, government departments, and community organizationsParticipate in case conferences and coordinated planning while sharing information in accordance with consent and privacy requirementsRepresent First Light professionally and contribute to positive relationships across the housing and homelessness sectorTeam and Organizational ResponsibilitiesParticipate actively in supervision, team meetings, case reviews, training, reflective practice, and professional developmentContribute to a supportive team culture grounded in respect, collaboration, accountability, and communityFollow First Light policies, health and safety practices, privacy requirements, professional standards, and EHSJ program expectationsRespond appropriately to urgent situations and complete required incident documentation and follow-upPerform other related duties within the scope of the position as assignedSkills, Experience & RequirementsWe recognize that knowledge and strength come through many pathways, including lived and living experience, cultural teachings, community care, professional experience,



and formal education.To be eligible for this role, you must have:A diploma or degree in Social Work, Child and Youth Care, Indigenous Studies, Community Development, Human Services, or a related field; an equivalent combination of education and relevant experience will be consideredAt least two years of relevant experience providing one-on-one, family, housing, homelessness, outreach, or community-based supportUnderstanding of Indigenous cultures, histories, and contemporary realities, with a commitment to cultural safety and Indigenous-led servicesKnowledge of homelessness, housing insecurity, tenancy challenges, and systemic barriers affecting Indigenous peopleStrong communication, relationship-building, advocacy, case-management, problem-solving, and conflict-resolution skillsAbility to work independently, collaborate effectively, manage competing priorities, and respond calmly to complex situationsStrong documentation and digital-literacy skills, including the ability to maintain accurate and confidential electronic recordsA valid driver's licence, access to a reliable vehicle, and a satisfactory driver's abstractA satisfactory Record of Conduct and Vulnerable Sector Check, which may be obtained during the hiring processAssetsExperience using HIFIS or a comparable case-management databaseKnowledge of Coordinated Access to Homes and local housing, income-support, and community-service systemsExperience supporting people affected by trauma, mental-health concerns, substance use, family violence, or other complex barriersTraining in First Aid and CPR, ASIST, Mental Health First Aid, TCI, harm reduction, trauma-informed practice, or related areasExperience working within an Indigenous organization or community-based settingWorking ConditionsWork is completed in office, community, housing, and outreach settings, including regular visits in participants' homesLocal travel is required for home visits, appointments, housing viewings, meetings, and community visitsSome flexibility in working hours may be required based on participant, program, and caseload-coverage needsThe role involves regular exposure to complex and emotionally demanding situations and requires sound judgment, boundaries, and self-awareness.Preference will be given to qualified Indigenous residents of Newfoundland and Labrador.First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light's organizational goals. We're committed to supporting candidates throughout the application process by accommodating any disability-related requests.

📌 Indigenous Housing Access Case Manager (St. John's)
🏢 firstlightnl
📍 St. John's