Transform customer service experiences at Alberta Blue Cross as a Journey Management Specialist. This role emphasizes team-oriented problem-solving to enhance service journey outcomes.Alberta Blue Cross® is hiring a Journey Management Specialist focused on enriching customer experience through data insights and effective journey strategies. Ideal candidates will possess 3-5 years of experience and thrive on collaboration with cross-functional teams. Your expertise will drive the creation of journey maps and improvement initiatives across service areas.Key Responsibilities:Maintain current customer journey maps and service strategiesAnalyze customer feedback for actionable insightsCollaborate with cross-functional groups to generate ideasFacilitate workshops to drive service design improvementsAssist teams in adopting journey management practicesRequirements:Degree in business, design, or related fields3-5 years in service design or customer journey rolesStrong communication and analytical skillsExperience with journey-related tools and data analysisUnderstanding of design thinking principlesElevate customer service effectiveness at Alberta Blue Cross® through strategic journey management insights.

📌 Customer Experience Journey Specialist Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton