Drive user satisfaction in AMER West as a Technical Support Engineer at Akuity. Focus on troubleshooting GitOps-related issues while enhancing customer documentation and support processes.In this engaging role, you will utilize your expertise in Kubernetes and Argo to assist customers with deploying our platform effectively. You'll be responsible for direct user interactions, troubleshooting challenges, and proactively improving support strategies.Key Responsibilities:Deliver support through chat, forums, and phoneDiagnose and resolve customer technical issuesIdentify trends and collaborate with engineeringImprove user documentation for clarity and accessibilityRefine support processes and playbookRequirements:2+ years in a customer support roleProficiency in Kubernetes infrastructureExperience in live environments with Argo CDUnderstanding of GitOps and CI/CD pipelinesExcellent communication and proactive thinkingLeverage your technical background while fostering successful user experiences with Akuity's platforms.

📌 Kubernetes Support Engineer At Akuity (Vancouver)
🏢 Akuity
📍 Vancouver