Join EQ Bank as the Technology Workplace Services Lead, executing top-tier end user support in a hybrid work model. Inspire a team of technologists towards service excellence.This managerial position is critical for managing the operational effectiveness of the Technology Workplace Services at EQ Bank. Your focus will be on developing processes for incident resolution and facilitating training and recruitment for a skilled team. By adhering to compliance standards and the Bank's risk appetite framework, you will ensure optimal service delivery and continuous knowledge sharing.Key Responsibilities:Direct the operation of user support servicesEstablish flow for incident resolution and service requestsMentor and train recent technology staffEnsure compliance with operational risk policiesCollaborate with partners for endpoint securityRequirements:Significant experience in technology service managementExcellent people management skillsFamiliarity with regulatory compliance frameworksBackground in user support and incident managementComfortable with a hybrid working environmentTransform the technology landscape at EQ Bank and champion user-centric service strategies.

📌 Eq Bank Technology Workplace Services Lead (Toronto)
🏢 EQ Bank
📍 Toronto