Elevate operational excellence with Butterfield as the Service Desk Manager in Halifax. You will lead critical IT support operations and enhance user experience across the organization.This position is pivotal in aligning service desk functions with business objectives while nurturing a team-oriented culture. Your role includes monitoring performance against key metrics and ensuring effective incident management, thereby enhancing workplace efficiency.Key Responsibilities:Manage service desk performance and user satisfaction initiativesDefine and monitor SLAs, OLAs, and KPIsLead the resolution of IT incidents and requestsMentor and develop service desk personnelImplement and maintain robust knowledge management practicesRequirements:Minimum of 5 years in IT service managementAt least 5 years in leadership rolesStrongly preferred ITIL certificationExperience with ServiceNow toolsUnderstanding of financial services technology operationsBring your leadership and IT expertise to Butterfield for impactful service delivery in Halifax.

📌 Service Desk Manager - Butterfield Halifax (Halifax Regional Municipality)
🏢 Butterfield Group
📍 Halifax Regional Municipality