Join BCAA as a Customer Experience Manager and lead the transformation of customer interactions. Focus on data-driven improvements and omnichannel service to enhance journeys and satisfaction.In your role at BCAA, you will take charge of initiatives aimed at elevating customer experience. You will utilize customer feedback and analytics to drive changes across digital platforms while collaborating with various teams. This role requires a balance of strategic insight and solid communication skills to ensure success and stakeholder alignment.Key Responsibilities:Implement BCAA's customer experience vision and initiativesLeverage data to identify and prioritize customer needsDrive service design practices in customer journey enhancementsCollaborate with cross-functional teams for effective solution deliveryGuide the development of CX metrics for output measurementRequirements:Degree in relevant fields such as Marketing or TechnologyOver 5 years leading transformation initiativesProven capacity for technology-enabled changesStrong analytical and communication skillsExperience managing multiple priorities under pressureEmpower teams and shape the future of customer experiences at BCAA.

📌 Manager Of Customer Experience At Bcaa (Burnaby)
🏢 BCAA
📍 Burnaby