Become a key player at CGL as an Associate Telecommunications Analyst, focusing on enhancing the Genesys Cloud telephony platform in a hybrid work setting. Your expertise will drive operational excellence.CGL seeks an Associate Telecommunications Analyst who is committed to improving telephony experiences within their IT department. In this temporary full-time position, you will apply your skills to support enterprise telephony, ensuring that employees have reliable access and quality service. Critical thinking and effective communication will empower you to resolve incidents proactively.Key Responsibilities:Process user management tasks in Genesys CloudResolve technical issues related to telephony servicesImprove documentation and workflow efficiencyWork closely with technical support teamsMaintain exact user profiles and settingsRequirements:Minimum of 3 years experience in a technical rolePost-secondary education in a relevant fieldExcellent written and verbal communication skillsBilingual capabilities in English and French preferredStrong problem-solving and organizational skillsUtilize your technical background and collaboration skills to positively impact telecommunications at CGL.

📌 Cgl Associate Analyst, Telecommunications Systems (Burlington)
🏢 Co-operators
📍 Burlington